What to Expect at a Veterinary Appointment
Knowing what to expect at your first appointment will help make the process easier and more efficient for both you and your pet.
1. Get Settled
For your first visit, we ask that you arrive 10 minutes early to allow time to complete the New Patient Form. To save a bit of time, you can complete the New Patient Form online in advance.
2. Meet Your Veterinarian
A member of our team will review your pet's history and discuss their issues. At this time you can also ask us any questions that you have about your pet's health and care and we will devote time to answering them.
3. Exam, Diagnosis & Treatment
Once your pet has been thoroughly examined, we will provide you with a diagnosis and options for treatment.
After your visit, we will create a detailed report of our diagnosis and your pet's treatment plan and we will have this information readily available for the future visits.
Our Pet Care Philosophy
We serve pet owners in Victoria. We are passionate about providing preventive care and general veterinary care services to your pet as well as client education for you.
Hospital FAQs
Learn more about our office policies, payment options, and appointment booking by reading through our hospital FAQs.
- What types of payment options are available?
Payment in full is expected at the time services are provided or upon discharge of your pet. We accept payment by cash, check, Visa, MasterCard, Discover, and American Express.
- Are there payment plans available for my pet’s care?
Unfortunately, we are unable to offer financing options at this time but we are always happy to speak with you and come up with a pet care plan that works for you and your budget.
- Will I be provided with an estimate of costs?
We will provide a good-faith estimate of the cost of our services prior to treating your pet. However, unforeseen circumstances may arise that impact your final bill.
We will always discuss our written estimate with all clients before they leave our facility, and require a deposit based on our estimate prior to any further treatment.
- Should I call ahead to book an appointment?
Yes, please call ahead to book an appointment to ensure we have room in our schedule to see your pet.
In the event that your pet needs emergency care please contact the emergency animal hospital closest to you.
- What is your appointment cancellation policy?
If you need to cancel or reschedule an appointment, please let us know as soon as possible so that we can offer the space in our schedule to other clients.
- What types of animals do you treat?
We take care of all small domestic pets such as cats and dogs.
- Where can I purchase my pet's prescription and food?
During your visit, we can share any recommendations that we have for food and prescription purchases.
- Can you help with my pet insurance?
If you have questions about your pet insurance plan please speak with one of our team members.